Vivocha sold to Aksía's Covisian

The deal saw Italian venture capital houses Principia and Vertis Venture sell their ownerships in Vivocha alongside corporate investors. At completion of the deal, the company's founders will retain a 12% stake in the business.

Covisian generates €130m in revenues and has 5,000 employees across 13 offices.

Previous funding
Vertis and Principia, via Principia II, invested €1.5m in the first round of funding for Vivocha in 2012.

Aksìa acquired and merged contact centre companies Contacta and Visiant Contact through simultaneous management buyouts in 2016, and subsequently renamed the group Covisian. As part of the transaction, the GP retained a 55% stake in the merged business, while existing shareholders of the two target companies acquired the remaining 45% stake.

More recently, Covisian wholly acquired credit collection company CSS.

Company
Founded in 2012, Vivocha has developed an online customer interaction platform based on video, chat, call-backs and collaboration tools, such as assisted browsing and document sharing. Clients include ING Direct, DHL, Axa, Allianz and Accenture.

The company is based in Milan and has offices in Cagliari and San Francisco. According to a statement, it has 16 employees and posted a €1.3m turnover in 2016.

People
Covisian – Antonio Turroni (chair).
Vivocha – Gianluca Ferranti (CEO).

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• Topics
• Exits
• Portfolio management
• Technology
• Southern Europe
• Italy
• Aksia Group
• Principia
• Vertis
• Build-up
• Trade sale