Aksía's Covisian buys customer management specialist RBS

Following the deal, Covisian deputy general manager Carlo Rosini was appointed CEO of RBS, while founder Alessandro De Angelis will stay on with the company as president to ensure continuity of the business strategy.

Covisian employs around 6,400 people across 17 offices based in Italy and abroad and expects to reach revenues of €180m in 2018.

Aksía acquired and merged contact centre companies Contacta and Visiant Contact through simultaneous management buyouts in 2016, and subsequently renamed the group Covisian. As part of the transaction, the GP retained a 55% stake in the merged business, while existing shareholders of the two target companies acquired the remaining 45% stake. The firm deployed capital from its Aksía Capital IV Fund, which held a final close on €110m in April 2016.

RBS marks the fourth bolt-on for Covisian, which has acquired credit collection company CSS, CRM digital system developer Vivocha and Telesurvey.

Company
Founded in 1994 and based in Rome, RBS specialises in customer management for the banking, financial and insurance industries. The company employs 170 staff.

People
Covisian - Carlo Rosini (deputy general manager), Antonio Turroni (president).
RBS - Alessandro De Angelis (founder).

Advisers
Equity - Pedersoli Studio Legale (legal); EY (corporate finance).
Company - BPER Bank Advisory (financial); CBA (legal, tax).

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