Aksìa's Covisian carves out Avanza customer management unit

The acquired unit is composed of three companies: Unitono Contact Center, Uniglobal Insurance Mediation and Avanza Insurance. In addition, Covisian also bought the BPO business unit of the group. 

The acquisition was made via GSS, which is part of the Covisian group. 

Following the deal, Covisian expects to further expand in Europe and Latin America, and reach a turnover of more than €330m, employing 17,000 workers across six countries.

Aksía acquired and merged contact centre companies Contacta and Visiant Contact through simultaneous management buyouts in 2016, and subsequently renamed the group Covisian. As part of the transaction, the GP retained a 55% stake in the merged business, while existing shareholders of the two target companies acquired the remaining 45% stake. The firm deployed capital from its Aksía Capital IV Fund, which held a final close on €110m in April 2016. 

Covisian bought Spanish client management business Grupo GSS in February 2019. The deal was financed with equity drawn from Aksìa Capital IV fund and a debt package provided by a pool of banks composed of Crédit Agricole, BNL-BNP Paribas Italy and Banco BPM. GSS shareholders reinvested in Covisian and acquired a small minority stake in the company.

Grupo GSS was the fifth bolt-on inked by Covisian, following the acquisitions of Italian customer management specialist RBS; credit collection company CSS; CRM digital system developer Vivocha; and Telesurvey.

Company
Based in Madrid, Avanza is a BPO specialist in customer care and client management services. 

People
Aksìa Group – Marco Rayneri (CEO); Martina Di Gioia (investment director).
Grupo GSS – Cesar López Perez (CEO).

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