UK - YFM Venture Finance invests £400,000 into Lattice Voice
YFM Venture Finance, via its PIF and YHEF vehicles, has invested £406,000 into telecoms software company Lattice Voice Technologies.
PIF invested £320,000, while YHEF committed £86,000.
East Yorkshire-based Lattice's product, First Contact, is a multilingual telecoms solution for call centres. The system identifies the language of the caller, the reason for calling and translates between the caller and call taker, choosing a scripted dialogue that is appropriate in the context of each visitor.
The latest round is aimed at providing working capital for the company to install its products in a number of large organisations.
YHEF has previously invested £660,000 into the business.
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